Question 1

What is WooWand?

Accepted Answer

WooWand is a SaaS platform that automatically optimizes your WooCommerce product listings using artificial intelligence. It generates SEO-optimized titles, descriptions, professional images and product videos — then publishes them directly to your store with your approval.

Question 2

Who is WooWand for?

Accepted Answer

WooWand is designed for WooCommerce store owners, e-commerce managers, and digital agencies managing WooCommerce stores. Whether you have 10 or 10,000 products, WooWand saves you time and improves your search rankings and conversion rates.

Question 3

Do I need technical skills?

Accepted Answer

No. If you can navigate your WordPress dashboard, you can use WooWand. Connecting your store takes 2 minutes via a secure OAuth link — no code, no complex configuration.

Question 4

Is WooWand a WordPress plugin?

Accepted Answer

No, WooWand is a standalone SaaS platform — no plugin to install. It connects to your WooCommerce store via the official REST API. You don't need access to your WordPress admin at all.

Question 5

Which AI does WooWand use?

Accepted Answer

WooWand uses Claude AI (Anthropic) for text generation and video prompt optimization. For images, we use specialized AI models (Gemini and Nano-Banana). For product videos, we use Kling 3.0 which generates 3 to 15-second videos in multiple formats.

Question 6

What languages does the AI write in?

Accepted Answer

WooWand supports 6 languages: French, English, Spanish, German, Italian, and Portuguese. The language is configured at the store level, so if you manage multilingual stores, each gets its own language setting.

Question 7

How do I connect my WooCommerce store?

Accepted Answer

From your WooWand dashboard, go to Stores > Add a store. Enter your store URL and click Connect. You'll be redirected to your WordPress admin to authorize access via OAuth. The entire process takes less than 2 minutes.

Question 8

Which WooCommerce versions are supported?

Accepted Answer

WooWand is compatible with WooCommerce 5.0 and later. WooCommerce must have the REST API enabled (enabled by default since WooCommerce 3.5+). We recommend keeping WooCommerce up to date.

Question 9

Does WooWand work with page builders?

Accepted Answer

Yes. WooWand modifies standard WooCommerce fields (title, short description, description, images) — not page builder content. It works with Elementor, Gutenberg, Divi, and all major page builders without any conflict.

Question 10

Can I connect multiple stores?

Accepted Answer

Yes. The Free plan allows 1 store, Starter allows 3, and Pro offers unlimited stores. All your stores are managed from a single WooWand dashboard with a unified view.

Question 11

How long does the first optimization take?

Accepted Answer

Text optimization typically takes 10-30 seconds. Image generation takes 30-60 seconds. After optimization, you review, edit if needed, and publish with one click.

Question 12

Will WooWand modify my product URLs?

Accepted Answer

Never. WooWand never modifies WooCommerce product slugs (URLs), even when the title changes. Modifying a URL would cause a 404 error and destroy your SEO — we've specifically blocked this action.

Question 13

What is an optimization credit?

Accepted Answer

A credit represents one AI action: 1 text optimization (title + descriptions for one product) = 1 credit. 1 image generation = 1 credit. 1 video generation = 2 credits. Credits are consumed only when an action is successfully completed.

Question 14

Do unused credits roll over to next month?

Accepted Answer

No, credits reset at the start of each billing cycle. Top-up credits (purchased separately) never expire. If you regularly hit the limit, consider upgrading your plan.

Question 15

What happens when I run out of credits?

Accepted Answer

You receive an email notification when you reach 20% of your monthly limit. When credits run out, optimizations are paused. You can upgrade your plan or purchase a top-up pack to resume immediately.

Question 16

Can I buy extra credits without changing plans?

Accepted Answer

Yes. A top-up option is available from your Billing page. You can purchase credit packs (20, 50, or 100 credits) without changing your subscription. Top-up credits never expire.

Question 17

Will WooWand publish changes without my approval?

Accepted Answer

Never. WooWand generates suggestions that you review in full before anything is published. Even in automatic scheduling mode, you can configure a mandatory manual review step before any publication.

Question 18

Are credits consumed if I cancel an optimization?

Accepted Answer

No. Credits are only consumed when an optimization is successfully completed and confirmed. If you cancel before publishing, or if an optimization fails, no credits are deducted.

Question 19

Is there a real free plan?

Accepted Answer

Yes, absolutely. The Free plan gives you 5 credits/month, 1 store, AI text optimization, and rollback — forever, with no credit card required. No hidden catch, no automatic upgrade.

Question 20

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe, our payment provider. No card data is stored on our servers — everything is handled by Stripe's secure infrastructure.

Question 21

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, at any time from your Billing page. Upgrading is immediate (you get the extra credits right away). Downgrading takes effect at the end of your current billing period. No penalties or cancellation fees.

Question 22

Can I cancel my subscription at any time?

Accepted Answer

Yes, with one click from your Billing page, with no commitment. Your subscription remains active until the end of the current billing period. After cancellation, you automatically switch to the Free plan.

Question 23

Do you offer annual billing?

Accepted Answer

Annual billing is in preparation and will offer 2 months free (equivalent to a 17% discount). It will be available from your Billing page soon.

Question 24

What happens to my data if I cancel?

Accepted Answer

Your data (stores, products, optimization history) remains accessible for 30 days after cancellation so you can export it. After 30 days, it is permanently deleted in accordance with GDPR.

Question 25

How does the AI know about my products?

Accepted Answer

Before optimizing, WooWand imports your product data from WooCommerce: title, existing descriptions, categories, tags, price, and attributes. This context allows Claude AI to generate content that is genuinely relevant to your specific products.

Question 26

Can I customize the AI writing style?

Accepted Answer

Yes, via Templates. You can create writing templates that define the tone (professional, friendly, luxury, minimal), specific instructions ("always mention the material", "target customers aged 25-35"), and formatting preferences. Templates are reusable across your entire catalog.

Question 27

Is AI-generated text duplicate content?

Accepted Answer

No. Claude AI generates unique content for each product, tailored to its specific characteristics. Unlike simple spinning tools, the generated text is genuinely original and is not penalized by Google as duplicate content.

Question 28

How does the quality score work?

Accepted Answer

The quality score (0-10) analyzes 8 criteria: title length and keyword presence, short description quality, long description length and structure, HTML validity, image count, keyword density, content uniqueness, and category relevance. The score is recalculated after each optimization so you can measure improvement.

Question 29

What if I don't like the AI result?

Accepted Answer

You have three options: (1) Edit the generated content directly before publishing, (2) Regenerate a new version with one click, or (3) Cancel without publishing and keep your original. No extra credits are charged for cancellation or regeneration.

Question 30

How good are AI-generated images?

Accepted Answer

AI-generated images achieve professional quality comparable to studio photography for most product types (clothing, accessories, home goods, etc.). For highly technical products (complex machinery, medical devices), results may be less precise. You can always review and reject an image before it's published.

Question 31

Is my WooCommerce data secure?

Accepted Answer

Yes. The connection uses OAuth 1.0a (the official WooCommerce authentication standard). Your API keys are encrypted with Fernet (AES-128) before storage in our database. No sensitive data is stored in plain text.

Question 32

Where is my data hosted?

Accepted Answer

Your data is hosted in Europe (European Union), in compliance with GDPR. We use European data centers certified to ISO 27001 standards. No data is transferred outside the EU without your consent.

Question 33

Is WooWand GDPR compliant?

Accepted Answer

Yes. We are fully GDPR compliant: right of access, rectification, deletion, and data portability. You can request an export or permanent deletion of your data at any time from Settings > Privacy.

Question 34

Are my WooCommerce API keys stored?

Accepted Answer

Yes, but always encrypted. Your API keys are encrypted with AES-128 (Fernet) before being stored in our database. Even in the event of a data breach, your keys cannot be read in plain text.

Question 35

Can I delete my WooWand account?

Accepted Answer

Yes, at any time from Settings > Account > Delete account. Deletion is immediate and permanent. All your data (stores, products, optimization history) is deleted within 24 hours.

Question 36

Which WooCommerce product types are supported?

Accepted Answer

WooWand fully supports simple products and variable products (with all variants optimized individually). External products and grouped products are automatically skipped (status: SKIPPED) as they don't have content to optimize.

Question 37

What is the processing time per product?

Accepted Answer

Text optimization: 10-30 seconds. Image generation: 30-60 seconds. For large catalogs, optimizations run in parallel (up to 5 simultaneously) to minimize total wait time.

Question 38

What if my WooCommerce site is unavailable during optimization?

Accepted Answer

If your store is temporarily unavailable, WooWand automatically retries 3 times (after 1 min, 5 min, and 15 min). If the store remains unreachable, the job is marked Failed and you receive a notification. No credits are consumed for failed jobs.

Question 39

Is there a WooWand API?

Accepted Answer

A REST API is available on the Pro plan, allowing you to integrate WooWand with your existing tools (custom ERP, external scripts, etc.). API documentation is available in your dashboard once on the Pro plan.

Question 40

Does WooWand respect my server's rate limits?

Accepted Answer

Yes. WooWand respects the WooCommerce rate limit (10 requests/second by default) and automatically adapts to your hosting's specific configuration. There is no risk of overloading your server.

Question 41

Do I need an SEO plugin on WordPress?

Accepted Answer

It's not required, but strongly recommended. WooWand automatically detects Yoast SEO and Rank Math to fill in meta title, meta description, and focus keyword fields. Without an SEO plugin, these fields won't be visible to Google. Installation takes 2 minutes from Plugins > Add New in WordPress.

Question 42

How does keyword research work?

Accepted Answer

WooWand integrates DataForSEO to provide real-time SEO data. From a product's SEO tab, search for a keyword to get monthly search volume, difficulty score (0-100), estimated CPC, and related keyword and long-tail suggestions.

Question 43

How do product videos work?

Accepted Answer

Videos are generated by Kling 3.0. You provide a prompt (which Claude AI can optimize automatically) and optionally a reference image. Choose the format (16:9, 9:16, 1:1), duration (3 to 15 seconds), and mode (Standard or Professional). Generation takes a few minutes and you can track the status in real time.

Frequently asked questions

General

Getting started

Credits & optimization

Pricing & billing

AI & quality

Security & data

Technical

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